Customer support scripts - Top 4 Download

Bluetail Ticket Tracker (BTT) is a system for creating, storing and keeping track of tickets. A ticket describes an issue of some sort.The users of BTT are divided in four different user categories: Staff, Friend, Customer and Anonymous. The access to the data stored in BTT can be tailored for the ...

epesi BIM is a web based application to store, organize and share information related to your business. The basic package includes Customer Relationship Management (CRM) modules which are centered around companies, not contacts. Because epesi BIM has modular architecture we were able to create with it a warehouse management system, a ...

Cerberus Helpdesk is a functionally and visually optimized interface that guides your managers and agents to the issues that need their attention.Cerberus Helpdesk Feature Highlights: - Customizable Ticket Views Teach Cerberus exactly what information you want and how you want it displayed. Your agents can choose their own important columns, ...

SugarCRM has designed a CRM application that is fast, friendly, and even fun to use.SugarCRM is rethinking how technology can help companies manage customer relationships. Sugar, the market leading commercial open source CRM application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction ...

hclTicket is a trouble ticket system specifically made for Help Center Live. This is being done to streamline hclTicket, and avoid reproducing code between the two systems (hclTicket will slowly start using HCL's functions rather than it's own...).What is important is to have a trouble ticket system that works. Past attempts ...

php Help Agent is a support suite that allows you to offer your visitors assistance. It includes a knowledge base for frequent questions & answers, a trouble ticket system for email support and a live chat feature that allows you to chat live with your visitors. Features of the script package ...

eTicket is a PHP-based electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3/pipe) or a web form. It also offers a ticket manager with many features. An ideal helpdesk solution for any website. Main Features: - Supports aliases/piping with perl gateway - Supports ...

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since 1996, and is used by systems administrators, customer support staffs, IT managers, developers and marketing departments ...

SmoothOperator is a service ticket management system written in PHP that is geared more towards network consulting companys with multiple techs. It allows for both priority leveling jobs, job day scheduling, and on call paging. ...

Suptrac is an Open Source trouble ticket tracking and management system built on the L.A.M.P (Linux Apache MySQL PHP) stack. It allows IT professionals to manage customer calls and issues more effectively through the use of queues and prioritization mechanisms.It also allows customers to submit, update, and check the progress of ...

Crafty Syntax Live Help (CSLH) is an open source live support solution that helps customer support with live help functionality that can be proactively pushed to visitors to your site or requested by the consumer. Crafty Syntax includes a large range of features to allow multiple operators, multiple departments and multiple ...

A nice looking online cusotmer support script using php, mysql, flash to operate. It allows the visitors to wait for a representative to answer a question, but after some while if you are offline, customer can send you an email. ...

PHPHelpdesk is a helpdesk application written in PHP.It currently supports managing user accounts, departments, and categories. It allows users to submit tickets and rate their priority. It allows many users to login and work on the tickets to resolve the problems. It also has some limited reporting functionality and will send ...