PHD Help Desk is a PHP, Javascript, MySQL open source Help Desks tracking software, very usefull for the help desk incident registration, follow up and managing of them, with knowledge database access.
Functionalities.
Registry of incidents: classification of such in two levels, type and sub type, state of the incident, description, ticket assign and priority, historical registry, audit. Work flow along the different areas of solution.
Emits information: complette access to the knowledge data base in consultation format, to emit reports or to export the information for its later processing in a data base desktop or a calc sheet. It is possible to consult combining most of the attributes of the incident, to emit reports for the support on site, to consult pending by sector that processes the incident, etc.
Configurable interface for several languages: in English and Spanish, it is possible to translate it to any language that uses Latin characters.
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