eTicket is a PHP-based electronic (open source) support ticket system based on osTicket, that can receive tickets via email (pop3/pipe) or a web form.
It also offers a ticket manager with many features. An ideal helpdesk solution for any website.
Main Features:
- Supports aliases/piping with perl gateway
- Supports POP3 login with optional crontab.
- Uses Perl gateway, PHP backend, and MySQL database
- Handles unlimited emails
- Admin/Supporter/User panels
- Email Intervals to prevent autoresponder loops
- Max Allowed to limit maximum tickets user can have opened
- Filters to remove messages in replies
- Accept attachments and limit size
- RSS feeds for clients
- Captcha on web forms to reduce spam
- Configurable Spam Assassin mod for automail.pl
- Better language support with changable language file
- Predefined/canned answer resposes
- Better search functionality
Administration Features:
- Completely delete tickets from database
- Create categories (departments)
- Create Represenatives (Supporters)
- Define groups
- Edit or disable response messages
- Email alerts compatible with pagers
- and much more...
Staff Features:
- View only tickets in departments you have access to
- Can not delete tickets
User Features:
- Login with email and any ticket assigned to you
- View all tickets sent from that email
Top 4 Download periodically updates information of eTicket 1.5.6RC4 script from the developer, but some information may be slightly out-of-date.
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