Cerberus Helpdesk is a functionally and visually optimized interface that guides your managers and agents to the issues that need their attention.
Cerberus Helpdesk Feature Highlights:
- Customizable Ticket Views
Teach Cerberus exactly what information you want and how you want it displayed. Your agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse.
- Adaptive Anti-Spam Features
Cerberus includes a highly adaptive and trainable Bayesian spam filter, which gives a probability rating on whether or not a given message is spam. A group of "interesting" words are sampled based on their deviation from uninteresting words found in your e-mail, by being either extremely innocent (e.g., your company name) or extremely spammy (e.g., viagra).
- Custom Field Groups
Create groups of custom fields specific to your company and industry. Track groups of custom information by binding it to specific customers and their tickets.
- Reporting System
Several powerful reports are included! Track agent performance, average response times, total handle times, assignments, logins, group and queue summaries, service levels, and much more! New reports are being added constantly.
- E-mail Templates
Automatically merge custom data about your users into e-mail templates and canned text. Quickly respond to common questions and issues while maintaining a personal touch.
- Integrated Knowledgebase
An integrated knowledgebase provides solutions to previously addressed issues, giving relevant answers to your company's agents.
- Ticket ID Masking
Keep your e-mail loads private by masking with randomized, unique ticket IDs.
- Multilanguage Support
Use your native language in the GUI or edit the language files for localization.
- 100% Source Code for GUI
Every version (even the trial!) provides you with the full PHP source code to the Cerberus Helpdesk GUI. Customize it for your needs or even contribute!
- Template-based GUI
Integrated Smarty template engine for small, clean and powerful templates.
- Stylesheet for Simple Customization of Scheme
Easily change colors, font styles & sizes.
Personalize the helpdesk with your company's own logo.
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